Information about how to contact us for advice and information about our services, projects and council activities.
Email
Contact our Customer Services section by email: ecinfo@ecan.govt.nz
Phone
Our customer services team is available during business hours on the following numbers.
Calling from Christchurch: [03] 353-9007
Calling from any other area: 0800 324 636 [0800 EC INFO]
Pollution Hotline numbers
You can contact the Pollution Hotline 24 hours, 7 days a week to report pollution.
Christchurch residents: [03] 366-4663
Residents outside of Christchurch: 0800 76 55 88
Office addresses and phone numbers
Christchurch Office
58 Kilmore Street
PO Box 345
Christchurch 8140
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Ph: [03] 365-3828
Fax: [03] 365-3194
Hours:
8:00am - 5:00pm
Monday - Friday*
* 9.45 - 5pm Thursdays for customer service enquiries.
Kaikoura Office
Beach Road
PO Box 59
Kaikoura 7340
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Ph: [03] 319-5781
Fax: [03] 319-5809
Hours:
8:00am - 4:30pm
Monday - Friday
Timaru Office
75 Church Street
PO Box 550
Timaru 7940
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Note that, as Church Street has a bridge over Theodosia Street, there is no way to directly turn from/into Theodosia Street into/from Church Street.
Ph: [03] 687 7800
Fax: [03] 687 7808
Hours:
8:30am - 5:00pm
Monday - Friday
Depots and Service Centres
Environment Canterbury River Works, Biosecurity Animal Pest and Resource Care staff also work out of the following Environment Canterbury depots and District Council service centres.
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Amberley
(Animal Pests & Biosecurity)
5 Markham Street
PO Box 7
AMBERLEY 7441
Phone: [03] 314 8014
Fax: [03] 314 9038
Ashburton Depot
(River Works)
4 McNally Street
ASHBURTON 7740
Phone: [03] 308 7682
Fax: [03] 308 2130
Cheviot
(Biosecurity)
39 Hall Street
CHEVIOT
Phone: [03] 319 8614
Fax: [03] 319 8891
Kainga
(River Works)
1330 Main North Road
CHRISTCHURCH
Phone: [03] 323 8751
Fax: [03] 323 8753
Kaikoura Office
Beach Road
PO Box 59
KAIKOURA 7340
Phone: [03] 319 5781
Fax: [03] 319 5809
Kaikoura
(Biosecurity & River Works)
Phone: [03] 319 5781
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Little River
(Biosecurity)
Christchurch City Council Service Centre
PO Box 6
LITTLE RIVER 7591
Phone: [03] 325 1103
Fax: [03] 325 1003
Tai Tapu Yard
(River & Drainage Works)
2 RD
CHRISTCHURCH
Phone: [03] 329 6818
Fax: [03] 329 6903
Temuka
(River Works)
12 Domain Avenue
TEMUKA
Phone: [03] 615 7141
Fax: [03] 615 7137
Twizel Depot
(River Works)
16 Hooker Crescent
TWIZEL
Phone: [03] 435 0700
Fax: [03] 435 0704
Twizel
(Resource Care)
Melanie Schauer
TWIZEL 7901
Phone: [03] 435 0491
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Canterbury Civil Defence Emergency Management Group
Ph: [03] 366-2359 (24 hrs)
Fax: [03] 366-9960 (24 hrs)
Environment Canterbury Water Laboratory
Find out the Environment Canterbury Water Laboratory contact details and opening times
Contact us about our website
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